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Privacy policy


About our privacy policy

  • This privacy policy explains how Immersive Dome Experiences Ltd (here on in referred to as “Immersive Experiences”) will use the personal information that is collected when you use the website at https://www.immersive-experiences.co.uk  and/or other Immersive Experiences services that post a link to this privacy policy (“Service”). This policy may be supplemented by additional privacy terms or notices set forth on certain areas of Immersive Experiences.

Information we collect

  • Immersive Experiences collects information from you in two ways: directly from your input and automatically from your use.

Information you provide

The types of personal information that Immersive Experiences collects directly from you may include:

  • Contact details, such as your name, email address, postal address and telephone number;
  • Usernames and passwords;
  • Job details and other professional background information;
  • Comments, feedback and other information that you submit to Immersive Experiences; and
  • Interests and communications preferences.
  • b. Information collected automatically
  • Immersive Experiences also automatically collects certain information that tells us how you use Immersive Experiences services, including:
  • Internet Protocol (“IP”) address used to connect your computer to the Internet;
  • Computer, device and connection information, such as browser type and version, operating system, mobile platform, unique device identifier (“UDID”) and other technical identifiers;
  • Uniform Resource Locator (“URL”) click stream data, including date and time stamp, referring and exit URLs, search terms you used and pages you visited or searched for on Immersive Experiences; and
  • For location-aware services, the physical location of your device in order to provide you with more relevant content for where you are in the world.
  • We may use and disclose information that does not reveal your identity or permit direct association with any specific individual, such as browser and device information, anonymous usage data and aggregated information, for any purpose, except where we are restricted by law. When we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

c. Cookies and similar technologies
Cookies are small text files containing a string of characters sent to your computer or other device that you are using to access Immersive Experiences services. We use cookies and similar technologies to collect and store your preferences and other information about your use of Immersive Experiences services.

You can manage cookies through your browser’s settings and other tools. However, if you refuse certain cookies, some features of Immersive Experiences services may not function properly. To find out more about how we use cookies, read our Cookies Policy.

2. Use of your personal information
We use your personal information to:

Provide Immersive Experiences services to you;
Respond to your requests, inquiries, comments or concerns;
Enable you to personalise Immersive Experiences services and to select content you want to access or to share with a third party;
Notify you about changes or updates to Immersive Experiences and other products and services, including those belonging to related third parties;
Provide you special offers and other information about related events, products and services and to invite you to participate in surveys, competitions and promotions, as determined by your choices and communications preferences;
Evaluate and improve Immersive Experiences and other products and services and to develop new products or services;
Identify and analyse usage trends and determine the effectiveness of our promotional campaigns;
Provide technical, product and other support and help keep Immersive Experiences services working, safe and secure; and
Comply with our legal obligations.
We may also combine the personal information that you provide with information that we obtain from other sources or that already exists in our records for the purposes described above. Any use of your personal information for a purpose other than those described in this privacy policy will require your express consent.

3. Disclosure of your personal information
We share your personal information with our service providers, suppliers, agents and representatives, including customer support, email and IT service providers, to process the information for us based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

We also may share your personal information with our affiliates and non-affiliated third parties that wish to send you information about related products and services that may be of interest to you.

We also may need to disclose your personal information:

to respond to or comply with any law, regulation, subpoena, court order or other legal obligation;
to enforce and protect our rights and properties;
to detect, investigate and help prevent security threats, fraud or other malicious activity;
to protect the rights, property or safety of our users, employees or others; and
if Immersive Experiences, or a related asset or line of business is acquired by, transferred to or merged with another company.
Immersive Experiences may let you post and share personal information, comments, materials and other content. Any information that you disclose publicly may be collected and used by others, may be indexable by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.

4. Children’s privacy
Immersive Experiences do not knowingly collect information from children under the age of 13 and Immersive Experiences’s products and services are not targeted at children under 13.

5. Your communications preferences
You can manage your communications preferences when you register for Immersive Experiences services, by updating your account preferences, by using the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive, or by contacting us. We reserve the right to notify you of changes or updates to Immersive Experiences services whenever necessary.

6. Access to your personal information
Immersive Experiences may allow registered users to directly access their account information and make corrections or updates upon login at any time. The accuracy of such information is solely the responsibility of the user.

You may also request access to other personal information about you that you have provided to us through Immersive Experiences and have any inaccuracies corrected by contacting us, subject to applicable law. To protect your privacy and security, we may require you to verify your identity.

If you request to deactivate your account or delete your personal information, we will endeavour to fulfil your request in accordance with our policies but some personal information may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations.

7. Data security
We use a variety of administrative, physical and technical security measures intended to safeguard your personal information.

8. Changes to privacy policy
We may change this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Unless otherwise provided for, the previous version of the privacy policy will lapse and the updated version will come into force.

9. Cross-border transfer of personal information
Your personal information will be transferred to and stored in servers and facilities located outside of the country where you live, which may have different personal data protection rules than in your country. When we transfer your personal information, we take steps to ensure that your information remains protected as required by applicable law, including through the use of binding written contracts.

10. Contacting us
If you have any questions, comments or requests regarding this privacy policy or our processing of your personal information, please contact: attn. Company Secretary, Immersive Experiences Limited, 25 Bedford Street, London, WC2E 9ES, United Kingdom.

Email: iThis email address is being protected from spambots. You need JavaScript enabled to view it.

Last updated: 8 April 2019

Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Immersive Experiences requires cookies in order to operate fully. We also work with advertisers who place cookies on your computer to serve and target adverts more effectively when you visit the site.

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Further information about the cookies used by Immersive Experiences is provided below.

The following cookie categories are based on the classification presented in the International Chambers of Commerce (ICC) Cookie Guide.

Category 1: Strictly necessary cookies. These cookies are essential to allow us to provide services that you have requested.

Category 1 cookies used by immersive-experiences.co.uk:

Login status – To identify you as being logged in to our website.

Load balancing – Cookies may be used to distribute traffic across our web servers – to ensure that our websites perform well and give you the best possible experience.

Shopping basket – Shopping basket cookies remember what is in your shopping basket.

User subscription data – Subscription cookies allow us to ensure that you can access resources that you have registered for or paid for.

Category 2: Performance cookies. These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. The information collected by these cookies is aggregated, so these cookies don’t collect information that identifies individual visitors. The information collected is anonymous and is only used to improve the way our website works.

Web analytics – Web analytics cookies are used to improve the design and user experience of our website by providing statistics on site usage and pages visited.

Category 3: Functionality cookies. These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more relevant features.

Category 3 cookies used 

User preferences – Preference cookies remember settings you’ve applied to this site such as layout, default views, search filters, number of search results per page and, video bandwidth.

Login information – Login cookies may be used to communicate your login details across pages of this website. These data are encrypted and not shared with third parties.

User profile data – Email addresses, address and contact information. These are not shared with third parties.

Category 4: Targeting or advertising cookies. These cookies are used to deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

If you would like to block cookies being set by third-party networks you may do so through the preference settings on your browser.

To contact us about the use of cookies on this site please email iThis email address is being protected from spambots. You need JavaScript enabled to view it.

Head office

Immersive Dome Experiences Ltd
86-90 Paul Street
London
EC2A 4NE, United Kingdom

info@immersive-experiences.co.uk

0800 3118 360

UK BASES

London | Birmingham | Leicester | Bristol | Manchester | Newcastle

Business hours

Operating: 24/7 365 days a year

Office hours: Mon - Fri 9am-5pm

Out of hours:  +44 (0) 791 4512 536

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