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Booking Terms & Conditions

The following terms and conditions are designed to protect both parties and help guarantee we will deliver our promise of an unforgettable digital dome experience. Please ensure you read and understand the terms and conditions fully.

  1. Dome Operational Requirements

    1. Our various domes require a certain amount of time for set up and take down. Please ensure your school schedule allows for this:

      • 5m dome
        • the 5m dome requires 30min to set up initially and 25min to pack away
        • if dismantled for lunch, 5m dome requires 15min to take down and 25min to put back up.
      • 6m dome
        • the 6m dome requires 45min to set up initially and 30min to pack away
        • if dismantled for lunch, 6m dome requires 20min to take down and 35min to put back up.
    2. Please ensure the hall / venue has been swept clean to avoid dust coming into contact with the dome projection surface. If the floor is dirty when we arrive, it will first need to be swept before we can begin setting up, which will delay the start of the programme.

    3. If the hall / venue is not on the ground floor we will require either an elevator or an assistant to help us carry the bulky planetarium equipment. The 6m dome is particularly heavy and will require a strong assistant. 

    4. Secondary schools must have at least three teachers / adults with the students in the 6m dome.

    5. Schools are encouraged to provide gym mats for students to sit on, or we can bring our foam flooring for an extra charge.

  2. Booking form

    1. Unless you have already discussed your booking with us, completing the online booking form is NOT a confirmation of your booking.
    2. Before completing the online booking form, we ask that you please check with us (a) the date you require is available and (b) the booking option you require is possible to your location.

  3. Payment Deadlines

    1. After your booking is confirmed, you will receive an invoice requesting full payment by a certain date.
    2. Deadlines for invoices are as follows:
      1. 5m dome - payment needs to be received 2 weeks before the date of the visit.
      2. 6m dome – payment needs to be received 3 weeks before the date of the visit.
    3. If you are unable to pay by the invoice deadline, please notify us and we will discuss an alternative date.
    4. We will not issue a reminder before payment is due, but will issue automated reminders after payment is due.
    5. Your payment will be held securely and should you cancel within the timeframe indicated in Section 4 below, your money will be refunded in full.
    6. On receipt of full payment we will email you an acknowledgement. Receipts are only issued on request.
    7. If payment has not been received after 30 days of the completed visit and you have not provided a valid reason for the delay in payment, we reserve the right to:
      • begin charging interest on the outstanding balance at a rate of 1.5% per month 
      • eventually forward the invoice to our debt collection agency, after which you will also be liable for all administrative, legal and court fees.

  4. Booking Cancellation / Refund Policy

    1. If you need to cancel a booking due to unforeseen circumstances, Immersive Experiences will try and arrange an alternative date and time with you.
    2. To receive a full refund, cancellations need to be made at least 3 weeks before the booking date. As regards cancellations made after this period we reserve the right to hold part or the full amount to recover costs due to loss of business.
    3. If full payment is not received by the due date and you have not discussed late payment options with us, please do not assume we will deliver the booking on the date specified.
    4. Immersive Experiences reserves the right to cancel a booking where full payment has not been received or the customer has not discussed late payment options.

  5. Booking expectations on the day

    1. Venue for the dome
      1. The customer needs to provide an indoor space large enough for the dome that has been booked
      2. The floor needs to be level, sturdy and clean
      3. The space needs to be hazard-free and sheltered from the elements.
    2. Accessibility
      1. Easy access to the venue is essential. This can include a ramp or lift leading to the space where the equipment will be set up.
      2. Ideally there should be no (or very few) steps. If there are more than 4 or 5 steps leading to the space where the dome is to be set up, please inform us beforehand.
      3. If the venue is not located on the ground floor, then an elevator will be necessary. The equipment is heavy, bulky and transported on a narrow trolley (able to fit through standard doorways). If there is no elevator, a strong assistant will be required to help us carry the equipment.
    3. Equipment safety
      1. Most of our equipment is fragile and expensive and cannot be left unattended. If you wish to book Immersive Experiences for more than one day, it will be helpful if you can provide a dry, safe and secure space to store the equipment overnight.
    4. Parking
      1. We will require parking for our vehicle
      2. If parking is not available on your premises, please inform Immersive Experiences beforehand and recommend alternate options
      3. If we incur unexpected parking charges, we will have to recover them by invoicing you.

  6. Site Visit

    1. If you have concerns about the suitability of your venue, you may request a site visit (which will be charged extra).

  7. Conduct and Behaviour

    1. Immersive Experiences will endeavour to deliver a friendly, educational, entertaining and enjoyable experience for everyone involved.
    2. If any person does not adhere to our Audience Code of Conduct and acts outside of what is considered appropriate behaviour, then Immersive Experiences staff reserve the right to ask them to leave the dome.
    3. If any equipment is damaged by an individual of your organisation / audience (including children, teachers, students or adults) due to misconduct, then we will request compensation for the full replacement value of the damaged item(s)
      1. We strongly recommend you ensure the area around the dome is kept clear at all times. There needs to be little or no traffic of people. If a school, then students not booked into the dome cannot be in the vicinity of the dome without teacher supervision.
    4. Our members of staff have the right to cancel the booking on the day, with no refund being issued, under the following circumstances:
      1. On arrival the venue is found to be unsafe for Immersive Experiences staff to operate in
      2. The space where the dome is to be set up is not clean and cannot be cleaned in time eg. very dirty or wet floor
      3. The space is not protected from the elements such as wind, rain or strong direct sunlight
      4. The audience is rude, abrasive or behaves violently outside or inside the dome
      5. Any member of your organisation acts inappropriately towards Immersive Experiences staff, including:
        1. swearing and inappropriate language
        2. inappropriate physical contact, making staff uncomfortable
        3. any behaviour making it impossible or unsafe for our presenters to deliver a performance.

  8. Complaints Procedure

    1. We pride ourselves in exceptionally positive customer feedback, however there is always a possibility things may go wrong. Our primary concern is customer satisfaction. Please follow this procedure in the event of a serious issue / complaint:
      1. Please email the director Zee Dinally immediately at zee(at)immersive-experiences.co.uk
      2. Your complaint will be assessed and acted upon within 48 hours
      3. We will contact you directly to discuss the content of your email
      4. If we are at fault, appropriate compensation will be issued
      5. If we are not at fault, we will attempt to reach a compromise and find a mutually acceptable arrangement.


  • If you agree with the above terms and conditions, please feel free to proceed with your booking.
  • By checking the I agree with the Booking Terms and Conditions box in the online booking form, you and your institution will be legally bound to comply with the above.

Head office

Immersive Dome Experiences Ltd
86-90 Paul Street



London | Birmingham | Leicester | Bristol | Manchester | Newcastle

Business hours

Operating: 24/7 365 days a year

Office hours: Mon - Fri 9am-5pm

Out of hours:  +44 (0) 791 4512 536


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